Shipping Policy

Shipping methods

All standard orders are processed and shipped within 1 to 3 business days. Shipments within the continental U.S. typically arrive within 1–8 business days from the date of shipment. We do not currently ship to Hawaii, Alaska, PR or U.S. Territories and APOs.

Please note these dates are estimated and are not guaranteed.

Expedited shipping options

We currently only offer ground shipping.

Holiday Shipping

In observance of federal holidays, our customer care center and warehouse are closed on all federal holiday days.

Lost, Stolen and Damaged Packages

Regenerative Skin Care is not responsible for any lost, stolen, or damaged packages. Please report lost, stolen or damaged packages to our Customer Care Team immediately so we can begin investigating the issue. Lost, stolen or damaged shipments must be reported within 14 days of the shipment’s estimated delivery date. Regenerative Skin Care is not responsible for packages that have delayed shipping due to carrier labor shortages, weather issues, or rerouting instructions given to the carrier or requested by the customer.

Regenerative Skin Care is not in control of what route or how long it takes the carrier to get the package to you, especially if the free shipping option is selected. Paid shipping orders are treated as priority and are shipped out first but are still at the mercy of the shipping carrier for delivery route and speed.

Damaged Products

We apologize if you have received items that may have been damaged during transit. Please save the damaged box and product and contact our customer service department at hello@regenerativeskincare.com
We will do our best to work with you to find a solution. Monday–Friday, 9am – 5pm CST. Note that products will shift during shipment and items such as cremes, serums, etc. may collect on one side of the container causing the product to look damaged or empty. We will not be able to replace products that have shifted during transit.

Change of address after shipment

Because of our highly automated system, orders placed at Regenerative Skin Care are processed within minutes, making it very challenging to implement changes. Therefore, address modifications after an order has been placed are generally not possible at Regenerative Skin Care, except in rare cases. We apologize for any inconvenience this may cause.

Are there any restrictions for the free shipping promo code?
Free shipping promo codes must be applied at checkout. Codes are distributed when customers sign up for email newsletters. Codes are unique and can only be used on a single order. Offer cannot be combined or transferred. No cash value. Only available in the continental contiguous United States.

How quickly will my order be processed?

Most orders are processed within 1–2 business days, provided the items are in stock and payment is verified. Shipping/Processing may take longer than normal during the holidays due to high demand.